Handyman Matters

Our Story

Handyman Matters was founded in 1998 by Andy Bell, today, he is the CEO and Handyman Matters has 134 franchises in 37 states and 3 countries. Handyman Matters is a nationally recognized franchise serving the repair, restore and maintenance needs of both residential and business customers.

We specialize in small to medium-sized jobs covering a vast range of "around-the-house" handyman tasks, repairs, installations and maintenance found on everyone's to-do lists.

The Handyman Matters Brand

At Handyman Matters we are focused on developing a brand that consumers can trust. We believe a company's brand elements are critical to success. This is why we have devoted the last decade to creating a brand that clearly expresses quality, sophistication and commitment to our customers. Our business is focused on extraordinary customer service delivered in a fair and professional manner.

Training and Support:

The Handyman Matters training and support system is quite extensive. Some of the many features and services offered by the Field Consultant team and the Denver-based Support Center include the following:

• An 8-day Initial Training Program conducted at the Denver Support Center including all the fundamentals of small business operations and management, such as Mission and Brand, Financial Analysis, Marketing, Customer Service, Daily Operations, Human Resource Management, Bookkeeping and Technology.



• A 5-day On-site Training Visit conducted at your new franchise location shortly after beginning regular operations for the purpose of additional computer skills training, human resource management assistance, office organization, advanced marketing and other grand opening activities.



• On-going Customer Service Representative (CSR) and Craftsmen training materials and programs are provided to further develop the operational performance of each franchise location.



• An individual Field Consultant assigned to each franchisee in the network for on-going phone support, performance analysis, strategic development, tactical planning and resource allocation decision-making.



• Advertising and Public Relations - As a Handyman Matters franchisee, you will have a comprehensive range of collateral marketing materials made available to you for pursuing any particular market segment or demographic within your assigned territory. PR services are provided to all franchisees as part of a National Ad Fund program and they include opportunities on both the local and national levels. In addition, Handyman Matters is continuously developing new marketing materials that will keep you on top of the market.



• A National Ad Fund is established and operating to provide supplementary marketing and advertising support materials and programs for all franchisees that would otherwise not be available on an individual, per-location cost basis.



• System-wide, semi-annual KPI Performance Analysis reports are made available to all franchisees in order to benchmark individual performance against national and regional averages.

Testimonial

Carol and I just wanted to thank you again for all of the time, effort and sincerity you put into the process of us becoming franchise owners. At this stage in our lives selecting and purchasing a franchise business was one of the most important decisions we have faced together. Throughout the entire process we never once felt like we were being "sold". We appreciated the fact that you openly discussed the pros, cons, potential benefits and potential risks of the decision. At the end of the day we felt a sense of peace with our decision to move forward. We attributed the majority of that to your professionalism and genuine interest in our success. ~ Steve & Carol – FL

Working with you and the rest of the Handyman Matters staff has truly been a blast! Its nice to be with energetic and fun people and still be very professional. I enjoyed meeting everyone and want to thank you for putting everything together for us. I have a strong belief we all will work well together. I am looking forward to making our franchise the most successful it can possibly be! ~ M H - PA

Join Our Team!

If you are looking for balance, autonomy and success in your life and an opportunity to own your own business, Handyman Matters has the blueprint for business ownership that could be perfect for you. Just ask our existing franchisees. They will tell you they love what they do and they have learned to make time for what is important in their lives: their families.