Richard Sharoff had just sold his 21 Boston Market restaurants and was trolling for his next big thing about 10 years ago when he happened across a small chain of underperforming Kansas City ice cream shops in need of some marketing.
The stores were poorly located, away from pedestrian and auto traffic. The black-and-white decor was not inviting to the customer. Marketing was nonexistent and the employees were poorly trained. But the chain had two things going for it, he says: great ice cream and the name, MaggieMoo's.