{"id":10326,"date":"2013-05-07T13:50:24","date_gmt":"2013-05-07T17:50:24","guid":{"rendered":"https:\/\/www2.franchisegator.com\/articles\/?p=10326"},"modified":"2022-03-03T15:11:25","modified_gmt":"2022-03-03T20:11:25","slug":"automotive-qa-with-mr-transmission-milex-11340","status":"publish","type":"post","link":"https:\/\/www.franchisegator.com\/articles\/automotive-qa-with-mr-transmission-milex-11340\/","title":{"rendered":"Automotive Q&#038;A  with Mr. Transmission\/Milex"},"content":{"rendered":"<p><strong>Provide an overview\/ description of your industry.&nbsp; Include reasons why it&#8217;s a great industry to<br \/>\nstart a business in today.<\/strong><\/p>\n<p>The average age of a vehicle on the<br \/>\nroad today has increased substantially over the past few years.&nbsp; Customers are keeping their cars 11 years on<br \/>\naverage which means the need for preventive maintenance and automotive repair<br \/>\nis on the increase. Cars are definitely lasting longer and consumers are keeping<br \/>\nthem far beyond the original warranty.&nbsp;&nbsp;<br \/>\nIn addition, cars are much more complicated and require more specialized<br \/>\nservices than in years past.&nbsp; The number<br \/>\nof customers who can &quot;do it yourself&quot; is on the decrease.&nbsp; <\/p>\n<p><strong>How has your industry changed in the last 10 years?&nbsp; 20 years?<\/strong><\/p>\n<p>Preventive maintenance has become key<br \/>\nto increasing the longevity of vehicles.&nbsp;<br \/>\nDue to the difficulty of do it yourself auto repair, more customers are<br \/>\nfinding a need to have an established relationship with an automotive repair shop.&nbsp; In addition, there has been a need for<br \/>\nautomotive service repair shops to be able to handle bumper to bumper repair<br \/>\nin essence doing away with shops that only cover specialized repair<br \/>\nservices.&nbsp; Our co-brand model was<br \/>\nspecifically created to address that need  a one stop automotive repair shop<br \/>\nable to handle the small repair to more complicated and specialized<br \/>\ntransmission repair.&nbsp;&nbsp; <\/p>\n<p><strong>What trends do you see in your industry over the next 5<br \/>\nyears?&nbsp; Next 10 years?<\/strong><\/p>\n<p>Over the next 5 years, we see the<br \/>\naverage vehicle age increasing as well as miles driven increasing compared to<br \/>\nthe 2008 nationwide decrease.&nbsp; With<br \/>\nvehicle age increases and the complex computer controls required to keep them<br \/>\nrunning, we see an increase in those needing ongoing maintenance and repair<br \/>\nservices rather than trying to tackle the repairs themselves.<\/p>\n<p><strong>What is the biggest concern about your industry that a franchisee<br \/>\ncandidate should be aware of and investigate?<\/strong><\/p>\n<p>The biggest concern is the industry<br \/>\nnational bay shortage.&nbsp; Service Stations<br \/>\nand Repair Centers operated more service bays than they did 4 years earlier,<br \/>\nhowever due to the 35,000 bays removed from the dealerships; this has created<br \/>\nthe largest national bay shortage on record.&nbsp;<br \/>\nFrom 2008  2010, dealers service bay share dropped to 26% while Repair<br \/>\nCenters and Service Stations share increased to 74%.&nbsp; Although the market share has increased for<br \/>\nRepair Centers and Service Stations, additional bays are needed as the average<br \/>\nvehicle age increases.<\/p>\n<p><strong>Why do you think your company stands out in the industry?<\/strong><\/p>\n<p>Our co-brand model clearly explains to<br \/>\ncustomers that we can handle any type of repair  from basic preventive<br \/>\nmaintenance services to more complicated transmission repair.&nbsp;&nbsp;&nbsp; Cars are becoming more and more complicated<br \/>\nand consumers are coming to rely on one auto repair shop to manage maintenance<br \/>\nand repairs. <\/p>\n<p><strong>What makes your franchise\/ business opportunity more attractive<br \/>\nthan your competitor&#8217;s?<\/strong><\/p>\n<p>Both Mr. Transmission and Milex<br \/>\nComplete Auto Care are time tested brands.&nbsp;<br \/>\nThey distinctly say what they do so there is no confusion with the<br \/>\nconsumer.&nbsp; With our co-brand model, the<br \/>\ncustomer clearly knows they are getting the best of both areas in the repair<br \/>\nsegment.&nbsp; Others have simply added<br \/>\nservices to their existing brand.&nbsp; We<br \/>\ntook the approach of bringing the best of the two brands together in one<br \/>\nmodel.&nbsp; <\/p>\n<p><strong>Describe the ideal candidate.&nbsp;<br \/>\nDo you think your requirements are any different than your competitor&#8217;s?<\/strong><\/p>\n<p>First and foremost<br \/>\nautomotive experience is not required. &nbsp;&nbsp;We find that many of our owners enjoy being<br \/>\naround the automotive industry  whether they are technicians or just car<br \/>\nenthusiasts.&nbsp; And many see the benefit of<br \/>\nbeing in a stable industry such as automotive repair.&nbsp;&nbsp; We also look for proven performers in other<br \/>\nfields of business.&nbsp; Someone who has good<br \/>\npeople skills and management ability.&nbsp;<br \/>\nHas strong sales ability, a good work ethic and is skilled at team<br \/>\nbuilding.&nbsp; Has integrity and ethics.&nbsp; Is an entrepreneur that can work within the<br \/>\nframework of a system.&nbsp; &nbsp;And is a self-starter with initiative.&nbsp; <\/p>\n<p><strong>What&#8217;s the strongest skill you require in a candidate?&nbsp; <\/strong><\/p>\n<p>The strongest skill would be a great<br \/>\nwork ethic with a sales and management background<\/p>\n<p><strong>Describe the working environment of your franchisees (indoors,<br \/>\nhome office, mobile, etc).&nbsp; Is your<br \/>\nenvironment typical of other companies in your industry?<\/strong><\/p>\n<p>Franchisees typically manage the day<br \/>\nto the day operation and marketing of the business from the center, however<br \/>\nthere may be instances where they need to step in and work with customers.&nbsp;&nbsp; An owner is acting more in a professional<br \/>\nposition and is does not typically involve themselves in the mechanical repairs<br \/>\nof the car.&nbsp; <\/p>\n<p><strong>Why has you&#8217;re your company been successful?<\/strong><\/p>\n<p>Our company continues to be successful<br \/>\nbased on long-standing principles of creating customer loyalty and<br \/>\nsatisfaction.&nbsp;&nbsp; It&#8217;s something we strive<br \/>\nfor with our franchisees and customers. <\/p>\n<p><strong>What advice would you give someone interested in buying a<br \/>\nfranchise in your industry?&nbsp;<\/strong><\/p>\n<p>Do your homework!&nbsp; Investigate at least 3 different<br \/>\nopportunities in your category and reach out to existing franchisees to get a<br \/>\nreal life perspective. <\/p>\n<p><strong>How much experience in this industry should a franchisee candidate<br \/>\nhave should they consider buying a franchise in your industry?&nbsp; <\/strong><\/p>\n<p>No automotive experience or background<br \/>\nis necessary to be a successful franchisee in our system.&nbsp; A general business management background is<br \/>\nrecommended with experience in working with customers and managing people.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Provide an overview\/ description of your industry.&nbsp; Include reasons why it&#8217;s a great industry to start a business in today. The average age of a vehicle on the road today has increased substantially over the past few years.&nbsp; Customers are keeping their cars 11 years on average which means the need for preventive maintenance and <a href=\"https:\/\/www.franchisegator.com\/articles\/automotive-qa-with-mr-transmission-milex-11340\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  Automotive Q&#038;A  with Mr. Transmission\/Milex<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-10326","post","type-post","status-publish","format-standard","hentry","category-interviews"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automotive Q&amp;A with Mr. Transmission\/Milex - Franchising Blog<\/title>\n<meta name=\"description\" content=\"Automotive Q&amp;A with Mr. Transmission\/Milex\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.franchisegator.com\/articles\/automotive-qa-with-mr-transmission-milex-11340\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automotive Q&amp;A with Mr. Transmission\/Milex - 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