Provide an overview/ description of your industry.
Every business needs the right process, technology and people to be successful. As such, having the right staff is critical and this makes the outsourced staffing industry very attractive to start a business.
Outsourcing reduces operating costs for businesses and also frees up existing employees to focus on their core roles, in which they deliver most value to the business.
How has your industry changed in the last 10 years? 20 years?
In 2000, the outsourcing industry amounted to $45.6 Billion and in 2018, it amounted to $85.6 Billion. Between 2008 and 2019, the figures have fluctuated between $80.5 Billion to $104.6 Billion.
What trends do you see in your industry over the next 5 years? Next 10 years?
Over the next 5 to 10 years, we see a range of new jobs being created around the digital, automation and big data. Rapid change in technology means more time being spent on training and changes in processes. This can take away time from businesses rather than letting them operate efficiently. As such, the opportunity for businesses to take advantage of outsourcing so they can focus on their core tasks is expected to increase.
What is the biggest concern about your industry that a franchisee candidate should be aware of and investigate?
The outsourcing industry is massive and there are several companies that offer these services. Some companies target the Fortune 50, while others target the SME. Some companies’ services only one vertical such as accounting, digital marketing etc while others have a broad offering. In our model, we offer a broad range of services, so its good for Franchisees to review the service and be comfortable about promoting them. They do not need to be experts in any field as we have technical resources available. However, they need to have the business acumen to be able to promote the services.
Why do you think your company stands out in the industry?
We offer a wide range of services which makes it easy for our clients. We believe in growing with our customers and our services are designed around market needs. This makes us stand out and also give our franchisees several opportunities to go-to market.
What makes your franchise/ business opportunity more attractive than your competitor’s?
We do not have any direct competitors as most of they either have their internal sales teams or operate as consultants (working in the business). Hence, our model is unique.
Describe the ideal candidate. Do you think your requirements are any different than your competitor’s?
We are looking for people with:
- Great communication skills, so they can build long term relationships.
- Corporate background, so they understand systems & processes.
- Sales experience, so they can provide solution-based services.
What’s the strongest skill you require in a candidate?
Describe the working environment of your franchisees. Is your environment typical of other companies in your industry?
Our franchisees can work from a service office or home. It’s flexible based on their preference.
Why has your company been successful?
We listen to our clients and offer services that can take them to the next level (if that’s what they want to achieve). This approach lets us grow with our clients.
What advice would you give someone interested in buying a franchise in your industry?
Once you have completed our research and have your finances in order, make sure you create a business plan in conjunction with your Franchisor and from that point onwards, be consistent and persistent with your activities.
How much experience in this industry should a franchisee candidate have should they consider buying a franchise in your industry?
Ideally 3-5 years.