Every year, more and more entrepreneurs are looking into franchising as way to start their own business. Although there are plenty of articles written, very few capture the franchisee’s point of view. In our new series, Ask a Franchisee, we are looking to change this. Miss our first article? Read Ask a Franchisee, Part 1 of 4 here
In Part 2 of our 4 part series, we talk with Glenn Keller, owner and operator of a Kitchen Tune-Up franchise.
After 19 years as a Kitchen Tune-Up franchisee, Glenn Keller has no intention of doing anything else until he retires. “If you can find a franchise system that provides both a proven framework and the freedom to work to your personal strengths, it’s the best combination for success,” says Glenn.
Because Kitchen Tune-Up offers many options to its clients, each job relies on the training given by the system and the creativity of the individual franchisee to provide the best experience for the client. Glenn thrives in this environment and has received many awards including Franchise of the Year, and on three occasions, the National Customer Service Award. “I have always gravitated toward businesses that require little supervision and a lot of responsibility.”
His previous business was also a franchise, but he felt that franchisor support was lacking. “KTU’s Home Office staff is always available and happy to help with any question or concern. We also have an online franchisee forum where we can ask the other franchisees for their thoughts and solutions to any situation that arises. It’s a real benefit to be in an organization with such open communication.”
Glenn is also a true participant in trying to help the system function well and grow. Over the years he has served many terms on the Advisory Council (several as president), served as a field trainer, a franchisee mentor, and even as a national trainer at the system’s Home Office. “I like having my own business, but I also appreciate being part of something bigger. I believe that every owner should give back to the system.”
One of the things Glenn is most proud of is the high level of customer service that he and his crew provide. “We treat all of our clients as if they are our grandmother and we really want to make her happy.” That level of care has resulted in the majority of Glenn’s business coming from repeat clients or client referrals. “There is nothing like receiving a call to come back and do more work for a client, or someone saying how we worked for their friends and how happy they were, so please help us.”
As to his success at Kitchen Tune-Up, Glenn says he feels it at many levels: “Besides earning a good living, I have achieved the work/life balance that I desire, and never waste any time worrying about looking for something different.”