Villa La PAWS Resort & Spa - Franchise

Frankly, we knew that creating a world-class pet services company wasn't going to be easy, but it was something that we were committed to do. To ensure success, we continually consulted with the most doggone demanding, pet-savvy experts available: .... our customers! Initially hundreds, and over the years thousands, of customers!

Their requests were consistent and insistent:

• A safe CAGE-FREE environment that minimizes their pet's stress
• A reliable, one stop destination for the most frequently needed services including fully supervised cage-free Daycare, Boarding and Grooming
• Outdoor play and potty areas
• Daycare programs that stimulate socially, physically and mentally
• Professional and educated staff
• A safe, fun, nurturing and healthy environment
• Live action webcams throughout facilities
• Extended hours and days of operation
• All-inclusive pricing... no nickel and diming or ala carte

And that's just what we deliver! In return, our loyal customers have repeatedly recognized us with numerous BEST Boarding and Grooming Pet Care Facilities awards. And although we have met --- and in many cases exceeded --- expectations, we vow not to rest on our haunches. Be assured that Villa La PAWS will continually implement new programs and ideas that enhance the experience for all of our customers.

A UNIQUE SERVICE DIFFERENTIATOR

Villa La PAWS is a CAGE-FREE pet services resort. We have developed the expertise in creating this safe, healthy, fun and most importantly, stress-free environment. Other pet service companies warehouse their boarding guests with terms like Suites, Casitas, Cabins, etc. these are basically isolation units that cause STRESS. Dog grooming is traditionally a very stressful time for a dog, not in our CAGE-FREE Spa!

A PROVEN SYSTEM OF DOING BUSINESS

At Villa La PAWS, we utilize consistent and proven start-up and operations systems that keep our Villa La PAWS family of facilities similar in amenities, style and customer experience. Unlike other pet service franchises that have a maximum of two revenue streams, you will have a minimum of four (4) core revenue streams that protect you from economic trends and cyclical periods that help ensure success initially and in the future.

A NATIONAL CALL CENTER

We know what it takes to run a pet care facility and answering the phone usually takes a low priority when dealing the daily challenges... but those calls are important. You simply can't achieve superior customer service and support if you don't answer their phone calls. You will also be offering a minimum of four pet services, daycare, boarding, pet limo and grooming which elevates the need for that person-to-person contact. That's why the Villa La PAWS National Call Center is one of the cornerstones of our success.

EDUCATION AND TRAINING (PAWS University)

In the pet care business knowledge is paramount to delivering quality services in a safe environment. Our PAWS University provides both instructor lead and online classes ranging from "Managing a Villa La PAWS Resort & Spa" to "Dog Behavior" and everything in-between. Experts in dog behavior, sanitation, safety, customer service, marketing, business operations, finance and technology will be teaching.

OPERATIONAL SUPPORT

As a part of the Villa La PAWS franchise family, we become your most valuable business resource by giving you all the operational, marketing and training support you will need to ensure that you are successful, happy and reaping the many rewards of operating your franchise

We understand the importance to dog owners that their 4-legged kids are safe, healthy and happy when they visit a Villa La PAWS facility. Our safety procedures for dogs and their human caretakers set the standard for the pet services industry. We have become experts in delivering a fun and safe cage-free environment.

COMMITMENT TO THE VILLA LA PAWS BRAND GROWTH

At Villa La PAWS Resort & Spa, we have a clear vision and plan for the future: to be the number one pet care facility in the country. We will do this by having the best run franchise system in existence today. Your success is intrinsic for our plan for the future.

A MESSAGE FROM OUR PRESIDENT

Those of you that are looking for that killer investment opportunity look in the mirror and if you like what you see and know that person well enough to invest in him or her, then take control of your own destiny. All Aboard! The Villa La Paws train is leaving the station and there will be stops along the way where you can make the decision to get off or continue the journey. I just appreciate your being along for the ride so far.

Sincerely,

Tom Murray, CEO/President
Villa La PAWS, LLC