A company with thousands of franchises in the United States and in 50 countries around the world might have a hard time keeping up with its owners’ interests. Not so for Chem-Dry, thanks to the Voice of Chem-Dry Advisory Council (VOC).
Every Chem-Dry carpet cleaning franchise owner is part of a region, and each region has a representative on the VOC. "These 10 people are elected by their fellow franchise owners, and they serve for a two-year term," said Doug Smith, Senior Vice President of Franchise Development. "We have regular conference calls with them to share information about what’s happening at the corporate level, and they take that information back to the owners in their region."